Page 19 - Technical Guide
P. 19
P roSteering®
PRO-‐ACTIVE
technical
hotline
An
800
phone
number
is
set
up
for
ProSteering
customer
to
expedite
suspect
problems
such
as
hard
steering,
loss
of
assist,
or
external
leaking.
Our
answers
are
specifically
based
on
OEM
service
manuals,
bulletins,
and
specifications.
The
PRO-‐ACTIVE
section
of
this
manual
includes
information
and
a
step
by
step
process
to
follow
when
a
customer
experiences
a
performance
issue
with
their
power
steering
system.
In
all
cases,
the
first
set
of
information
to
gather
includes
the
following:
Customer
name
Customer
location
Make,
model,
and
year
of
the
vehicle
PSG
part
number
purchased
Verification
of
the
PSG
part
number,
julian
date,
and
serial
number
stamped
on
the
ID
pad
of
the
gear.
Our
Julian
date
and
serial
number
format
follows:
YXXXXX
Where
the
first
digit
(Y)
equals
the
last
digit
of
the
year
and
the
remaining
characters
(X)
represent
the
serial
number
of
this
particular
gear.
150416_TECHNICAL
GUIDE
19
